Returns & Refund Policy

1. Refund & Returns Policy for Supreme Textiles & Trims – Fabric Purchases

At Supreme Textiles & Trims, your satisfaction is our top priority. We strive to offer the highest quality fabrics and customer service. If, for any reason, you are not fully satisfied with your purchase, we offer a straightforward and hassle-free return and refund policy.

Returns:

• Return Period: You may return your fabric within 10 days from the date of delivery.
• Condition: All returns must be in unused, unwashed, and unopened condition. The fabric should be free from any cuts, alterations, or damage and should be returned in its original packaging.
• Non-Returnable Items: Custom or made-to-order fabrics, as well as fabrics that have been altered, cut, or washed, are not eligible for return or refund.
• Partial Returns: If you have purchased fabric in bulk or by the yard and wish to return only a portion, it must be in uncut, unused condition.

Refunds:

• Refund Process: Once your return is received, we will inspect the fabric and notify you of the approval or rejection of your refund. If approved, we will issue a refund to your original payment method within 7-10 business days.
• Refund Amount: We will refund the purchase price of the fabric, minus any shipping fees. If your order had free shipping, the actual shipping cost incurred by us may be deducted from your refund.
• Restocking Fee: In some cases, a restocking fee of 5-10% may be applied for returns that are not due to defects or errors on our part.

Exchanges:

• Exchange Process: If you wish to exchange an item for a different fabric or quantity, please contact us within  7 days of receiving your order. The returned fabric must meet the same conditions as outlined in the return policy (unused, uncut, and in original packaging).
• Shipping Charges: You are responsible for any return shipping costs for exchanges. If there is a price difference between the original fabric and the new fabric, you will be charged or refunded accordingly.

Defective or Incorrect Fabrics:

• If you receive a fabric that is defective, damaged, or not what you ordered, please contact us immediately at info@supremetextiles.co.za or call 031 521 0977. We will arrange for a replacement or full refund at no extra cost to you.
• Process: In the event of a defective or incorrect fabric, please send us a clear photo of the issue along with your order details. Once confirmed, we will cover the return shipping cost and issue a full refund or replacement.

How to Return or Exchange Your Fabric:

1. Contact Us: Before returning or exchanging, please email us at returns@supremetextiles.co.za or call 031 521 0977 to receive an RMA (Return Merchandise Authorization) number and instructions for the return.
2. Prepare Your Return: Carefully repackage the fabric in its original condition and packaging to ensure it arrives safely back to us.
3. Ship Your Return: Send the fabric back to the provided return address. You are responsible for return shipping fees unless the fabric is defective or incorrect.
4. Processing Your Refund: Once we receive your return, we will inspect the fabric and process your refund or exchange promptly.

Shipping Costs:

• Return Shipping: You are responsible for return shipping costs unless the return is due to our error (defective or incorrect item).
• Original Shipping Charges: Shipping fees are non-refundable unless the return is due to our mistake or defective product.
• Free Shipping Orders: If your order qualified for free shipping but is being returned, the original shipping cost will be deducted from your refund.

2.   Returns & Refund Policy for Garments Manufactured by Supreme Textiles & Trims

At Supreme Textiles & Trims, we take great pride in the quality and craftsmanship of our garments. If for any reason you are not completely satisfied with your purchase, we offer a straightforward Return & Refund Policy to ensure a smooth and hassle-free process.

Returns:

• Eligibility for Returns: Garments may be returned within 14 days of delivery.
• Condition of Garments: To be eligible for a return, garments must be unused, unwashed, and unworn. The items should be in their original condition, with tags and packaging intact.
• Non-Returnable Items: Customized, personalized, or made-to-order garments are non-returnable unless there is a defect or error on our part. Garments that have been altered, washed, or worn are also ineligible for return.
• Restocking Fee: A restocking fee of 5-10% may apply for returns that are not due to defects or shipping errors.

Refunds:

• Refund Process: Once your returned garment is received and inspected, we will notify you of the approval or rejection of your refund. If approved, we will process your refund to the original payment method.
• Refund Amount: Refunds will be issued for the cost of the garment, minus any shipping fees. If your order qualified for free shipping, the actual shipping cost incurred by us may be deducted from your refund.
• Timeframe: Please allow 7-10 business days for your refund to be processed after the return has been approved.

Exchanges:

• Exchange Process: If you wish to exchange your garment for a different size, color, or style, please contact us within 14 days of receiving your order. The returned garment must meet the conditions outlined in our Return Policy (unused, unwashed, unworn, and in original packaging).
• Exchange Shipping Costs: You will be responsible for return shipping costs for exchanges unless the garment is defective or incorrect. Any additional shipping charges for the new item will be calculated based on the size, weight, and destination.

Defective or Incorrect Garments:

• Defective or Incorrect Orders: If you receive a defective or incorrect garment, please contact us within 7 days of receipt. We will arrange for a replacement or a full refund, at no extra cost to you.
• Proof of Defect: We may request a photo of the defective or incorrect garment to process your claim. Upon approval, we will cover the cost of return shipping for defective or incorrect items.
• Quality Assurance: All garments are carefully inspected for quality before shipment. However, in the rare event that an item is defective, we are committed to resolving the issue promptly.

How to Return or Exchange Garments:

1. Contact Us: Before returning or exchanging a garment, please email us at returns@supremetextiles.co.za or call 031 521 0977 to obtain a Return Merchandise Authorization (RMA) number and detailed return instructions.
2. Prepare Your Return: Carefully repackage the garment in its original condition, ensuring it is secure to avoid damage during return shipping. Include all original tags, packaging, and accessories.
3. Ship Your Return: Send the garment to the return address provided. For your protection, we recommend using a trackable shipping service.
4. Refund/Exchange Processing: Once we receive and inspect your return, we will process your refund or exchange as quickly as possible. If you’re requesting an exchange, we will ship your new garment once the return is processed.

Shipping Costs:

• Return Shipping: The customer is responsible for return shipping costs unless the garment is defective or incorrect.
• Original Shipping Fees: Shipping costs are non-refundable unless the return is due to a mistake on our part or if the garment is defective.
• Free Shipping Orders: If your original order qualified for free shipping and you are returning an item, the actual shipping cost incurred by us may be deducted from your refund.

Customer Support:

If you have any questions, concerns, or need assistance with your return or exchange, please don’t hesitate to reach out to our customer service team at returns@supremetextiles.co.za or call 031 521 0977. We’re here to ensure that your experience with Supreme Textiles & Trims is a positive one.

Thank you for choosing Supreme Textiles & Trims. We appreciate your business and look forward to providing you with high-quality garments and exceptional customer service!

Customer Support:

If you have any questions, concerns, or need assistance with your return or exchange, please don't hesitate to reach out to our customer service team at returns@supremetextiles.co.za or 031 521 0977. We are here to help and ensure your experience with Supreme Textiles & Trims is a positive one.

3. Returns and Refund Policy for Printed & Embroidered Clothing by Supreme Textiles & Trims

At Supreme Textiles & Trims, we take pride in producing high-quality printed and embroidered clothing. Our goal is to ensure you are completely satisfied with your order. Please review our Return and Refund Policy below, which applies to all printed and embroidered garments purchased from us.

1. Quality Assurance

We guarantee that all of our printed and embroidered clothing meets the highest industry standards. Every garment undergoes strict quality control before shipment. However, because these items may be customized with your designs or embroidery, we have specific conditions for returns and refunds.

2. Eligibility for Returns & Refunds

You are eligible for a return, exchange, or refund under the following conditions:

• Defective or Damaged Products: If the item is received with defects such as poor-quality printing, incorrect embroidery, damaged fabric, or printing errors (e.g., wrong design, color, or placement), you may return the item for a refund or exchange. Please notify us within 7 days of receiving the item, along with photographic evidence of the issue.

• Incorrect Orders: If we make an error in processing your order (e.g., incorrect design, size, or quantity), you are entitled to a full refund or exchange. Contact us within 7 days of receiving the incorrect product to resolve the issue.

• Sizing Issues: We strongly recommend consulting our size guide before placing your order. We can only accept returns for sizing issues if the size received does not match the size you ordered. If the garment size is correct, but the fit is not as expected, we cannot offer a refund or exchange.

3. Non-Refundable Items

Please note the following items are non-refundable:

• Custom Orders: Printed and embroidered garments made with custom designs, logos, or text are non-returnable unless there is a manufacturing error.

• Garments Worn or Washed: We cannot accept returns for items that have been worn, washed, or altered in any way.

• Customer Error: We are unable to accept returns for orders where the customer provided incorrect design files, chose the wrong size, or selected an incorrect product. Please review all order details carefully before submitting your order.

4. Return Process

To initiate a return or exchange:

• Step 1: Contact our customer service team within 7 days of receiving the product at [contact email] or [phone number]. Include your order number, a description of the issue, and clear photos of the defective or incorrect product.

• Step 2: If your return is approved, we will provide you with a return authorization number and instructions for returning the item.

• Step 3: Pack the item securely to prevent further damage during transit. Return the product to us using the shipping method provided by our team. Customers are responsible for return shipping costs unless the return is due to a manufacturing error or defect.

5. Refund Process

Once we receive the returned item and verify the issue:

• Refund Method: Refunds will be processed via the original payment method used to place the order.

• Refund Timeframe: Refunds typically take 10–15 business days to be processed after we have received and inspected the returned item.

• Partial Refunds: In cases where only part of an order is returned or if the item shows signs of use (such as washing or wearing), a partial refund may be issued.

6. Exchanges

If you need to exchange an item for a different size, design, or color, please follow the same process outlined above for returns. Exchanges are subject to product availability, and you may be responsible for any additional shipping fees associated with the exchange.

7. Custom Orders

For custom-printed and custom-embroidered garments, returns and refunds are only accepted if the product was manufactured incorrectly (e.g., wrong design, text, or embroidery). Please double-check your design specifications, including size, color, and text, before finalizing your order. Custom orders are made specifically for you and are non-returnable unless there is a manufacturing defect.

8. Contact Us

If you have any questions or need further assistance with your order, please reach out to our customer service team at:

• Email: cmt@supremetextiles.co.za
• Phone: 031 521 0977
• Business Hours: [Mon–Thur, 9 AM–4 PM]

We are dedicated to providing exceptional customer service and will work with you to resolve any issues as efficiently as possible.

Thank you for choosing Supreme Textiles & Trims for your printed and embroidered clothing needs. We value your business and strive to ensure your complete satisfaction with every order.