Terms & Conditions
Terms and Conditions
Effective Date: 15 February 2023
Welcome to the Supreme Textiles & Trims website. By using this website and engaging with our services, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before proceeding.
General Terms:
Acceptance: By accessing and using our website, you accept and agree to abide by these Terms and Conditions.
Modification: We reserve the right to modify, update, or amend these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically.
Use of the Website:
Content: All content on our website is provided for informational purposes only. We make no warranties or representations regarding the accuracy, completeness, or reliability of any content.
Intellectual Property: All content, including but not limited to text, images, logos, and graphics, is protected by copyright and other intellectual property laws. You may not use, reproduce, distribute, or modify any content without our prior written consent.
Prohibited Activities: You agree not to engage in any activities that may disrupt or interfere with the proper functioning of the website. This includes but is not limited to unauthorized access, transmission of viruses, and engaging in any form of illegal or unethical behavior.
Product Orders:
Product Availability: Product availability is subject to change without notice. We do our best to ensure accurate product descriptions, but we cannot guarantee the availability of any specific item.
Pricing: All prices listed on our website are in ZAR and are subject to change without notice. Any discounts, promotions, or special offers are also subject to change.
Order Acceptance: Your placement of an order does not guarantee order acceptance. We reserve the right to reject or cancel any order for any reason, including but not limited to errors in product descriptions or pricing.
Policy on Manufacturing
1. Commitment to Quality:
At Supreme Production, we are committed to delivering high-quality products to our customers. Our manufacturing processes adhere to strict quality control standards to ensure that every garment meets our exacting specifications.
2. Ethical Sourcing:
We believe in ethical sourcing practices that prioritize the well-being of workers and the environment. Our suppliers must adhere to fair labor standards, environmental regulations, and ethical business practices.
3. Sustainable Practices:
Supreme Production is dedicated to minimizing our environmental impact. We strive to reduce waste, conserve resources, and implement sustainable manufacturing practices wherever possible.
4. Continuous Improvement:
We are dedicated to continuous improvement in our manufacturing processes. Through ongoing assessment, feedback, and innovation, we seek to optimize efficiency, quality, and sustainability.
Policy on Manufacturing Printed/Branded Garments
1. Design Integrity:
Supreme Production is committed to upholding the integrity of our clients' designs. We ensure that all printed and branded garments accurately reflect the intended design specifications and branding guidelines provided by the client.
2. Quality Assurance:
Every printed and branded garment undergoes rigorous quality assurance checks to verify color accuracy, print alignment, and overall product quality. We strive to exceed our clients' expectations for craftsmanship and attention to detail.
3. Customization Options:
We offer a range of customization options to meet our clients' unique needs and preferences. From screen printing and embroidery to specialty finishes and embellishments, we work closely with clients to bring their vision to life.
4. Timely Delivery:
Supreme Production understands the importance of meeting deadlines. We are committed to delivering printed and branded garments on time, every time, to ensure that our clients' promotional campaigns, events, and product launches proceed as planned.
5. Customer Satisfaction:
Our goal is to exceed customer expectations at every stage of the manufacturing process. We welcome client feedback and take proactive measures to address any concerns or issues promptly and effectively.
6. Compliance and Legal Standards:
Supreme Production adheres to all relevant laws, regulations, and industry standards governing the manufacturing and labeling of printed and branded garments. We prioritize compliance with safety, labor, and environmental regulations to uphold the highest standards of ethical conduct.
Policy on Accepting and Signing Off Artwork
At Supreme Production, we understand the importance of accurate representation and client satisfaction when it comes to artwork for printed and branded garments. While we strive to match the artwork provided by our clients to the best of our ability, it's essential to acknowledge that achieving 100% exactness may not always be feasible due to various factors inherent in the manufacturing process. Therefore, we have established the following policy regarding the acceptance and signing off of artwork:
1. Artwork Approval Process:
a. Upon receiving artwork from the client, our team will carefully review the design specifications and requirements provided.
b. We will communicate any concerns or discrepancies to the client and work collaboratively to address them before proceeding with production.
2. Client Sign-Off:
a. Before commencing production of printed or branded garments, we require clients to review and approve a digital proof of the artwork.
b. The digital proof will provide an accurate representation of how the artwork will appear on the final product, including color, size, and placement.
c. Clients are responsible for carefully examining the digital proof and confirming that it meets their expectations and requirements.
3. Acknowledgement of Limitations:
a. While we make every effort to match the artwork provided by the client, it's important to recognize that there may be limitations in achieving exact replication due to factors such as material constraints, printing techniques, and color variations.
b. We will communicate any foreseeable challenges or deviations from the original artwork to the client during the approval process.
4. Client Communication:
a. Throughout the production process, we maintain open and transparent communication with clients to address any questions, concerns, or updates regarding the artwork or manufacturing progress.
b. Clients are encouraged to reach out to our team at any time for clarification or assistance.
5. Commitment to Quality:
a. Despite potential limitations in exact replication, Supreme Production remains committed to delivering high-quality printed and branded garments that meet or exceed industry standards.
b. In the event of any discrepancies between the approved artwork and the final product, we will work diligently to resolve the issue and ensure client satisfaction to the best of our ability.
By adhering to this policy, we aim to uphold the integrity of our client relationships while striving for excellence in every aspect of our manufacturing process. Thank you for choosing Supreme Production for your printed and branded garment needs.
Return and Refund Policy for Supreme Textiles:
At Supreme Textiles, your satisfaction is our priority with every purchase. Our return and refund policy aim to offer clarity and transparency regarding returning branded goods.
Customized Branded Garments:
We regret to inform you that we do not accept returns or provide refunds on customized branded garments. These items are tailored to your specifications, involving a meticulous process from design to production. Only in the case of a fault on our part will we attempt rectification, and a refund will be issued only if we fail to correct the issue. Please note that handling and restocking fees may apply.
Non-Branded Items:
Non-branded items may be returned within 5 days of purchase for a refund or exchange, under the following conditions:
The item must be in its original, unworn condition with tags attached.
Proof of purchase, such as a receipt or order confirmation, is necessary for all returns.
Returns are subject to our discretion and may incur a restocking fee.
Damaged or Faulty Items:
If you receive a damaged or faulty item, please contact our customer service team within 3 Days of receiving your order. We will arrange for a replacement or refund, depending on the situation.
Return Process:
To initiate a return, please reach out to our customer service team at 031 521 0977. Provide your order details and reason for return, and we will guide you through the process.
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Acknowledgment of Policies:
By placing an order with Supreme Textiles, customers acknowledge they have read and understood our return and refund policy.
It's essential for clients to review our policies carefully before proceeding with customized orders to prevent misunderstandings regarding returns and refunds.
Contact Information:
For inquiries or assistance regarding returns and refunds, please contact our customer service team at 031 521 0977.
Please note that our return and refund policy is subject to change without prior notice. We appreciate your understanding and cooperation in adhering to these guidelines. Thank you for choosing Supreme Textiles for your branded garment needs.
Limitation of Liability:
Disclaimer: We make no warranties or representations about the accuracy or completeness of the information on our website. We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our website or any products purchased through it.
Indemnification:
You agree to indemnify and hold Supreme Textiles & Trims and its affiliates, employees, and representatives harmless from any claims, losses, damages, liabilities, and expenses arising out of your use of the website, violation of these Terms and Conditions, or infringement of any rights of a third party.
Governing Law:
These Terms and Conditions shall be governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law principles.
Thank you for choosing Supreme Textiles & Trims. By using our website, you agree to these Terms and Conditions and acknowledge that they constitute a legally binding agreement between you and us.